Services/Real-Time Voice Agents
An AI voice agent for your call center answers and places calls around the clock, with no shifts, no absenteeism, and no ramp-up time for a new hire. At AISDC we build it on a real-time voice pipeline — speech recognition, a low-latency language model, and natural-sounding speech synthesis — connected directly to your phone trunk or VoIP provider. Unlike a full call center platform, the product here is the conversational agent itself: we plug it into your existing operation, with or without your own CRM, to handle inbound calls, run outbound collections or survey campaigns, and transfer the call to a human with full context whenever the conversation calls for it.
We review your call volume, the most common reasons customers call, your current telephony (SIP, VoIP, or PBX), and the systems the agent needs to talk to: CRM, calendar, or customer database.
We define the script for each scenario — greeting, collections, survey, scheduling — and the exact rules for when the agent should hand the call off to a human agent.
We connect the agent to your SIP trunk or VoIP provider (Twilio, Vonage) and to your CRM or customer database, so it recognizes the caller and has context from the first second of the call.
We roll out the agent on a controlled share of calls, review recordings and metrics together with your team, and refine the script and handoff rules based on real results.
The agent answers every call with no hold time, identifies the reason for the call, and either resolves common questions or routes the call to the right team — even outside office hours.
Runs outbound dialing campaigns for reminders, confirmations, or sales follow-up, using the same tone and script on every call, and reports the outcome of each contact attempt.
Delivers payment reminders and first-level negotiation in a tone matched to your brand, logs the agreements reached, and escalates sensitive cases or complex objections to a human agent.
Runs satisfaction (NPS) or market research surveys by phone, with dynamic follow-up questions based on prior answers, and delivers structured results ready for analysis.
When a call needs a person, the agent transfers it to a human agent along with a summary of what was already said and confirmed, so the customer never has to repeat their story from scratch.
Every call is recorded, transcribed, and tagged by outcome (reached, scheduled, paid, declined), with reports on volume, contact rate, and duration available to your supervisors.
When inbound volume outpaces your human team during peak hours or seasonal spikes, the voice agent absorbs the overflow without leaving customers on hold.
Automates first contact and recurring payment reminders, leaving your collections team free to handle the cases that genuinely need human negotiation.
Runs NPS or quality surveys right after a purchase, appointment, or service call, with a higher response rate than a survey sent by email.
Calls to confirm or reschedule medical, service, or sales appointments, and updates the calendar automatically based on the customer's response.
Resolves the most common questions on your support line and routes only the cases that genuinely need specialized help to a human agent.
It's an AI system that answers or places phone calls the way a human agent would: it understands what the caller says, responds in real time, and takes actions like scheduling an appointment, logging a payment, or transferring the call. At AISDC we build it on speech recognition, a low-latency language model, and natural speech synthesis, connected directly to your telephony.
Call center software is the full operating platform: queues, dialer, CRM, and reporting for your human team. The voice agent is a component that plugs into that operation — yours or a third party's — to handle or place calls without human intervention at the first level. If you need to build the whole platform from scratch, check out our custom call center software; if you already have telephony and just need to automate the conversation, the voice agent is the faster starting point.
Yes. The agent can run outbound dialing campaigns with whatever script and tone you define: payment reminders, appointment confirmations, or survey collection. Every call is logged with its outcome, and cases that need negotiation or special handling are transferred to your human team.
The agent detects the request and immediately transfers the call to an available human agent, along with a summary of what was already discussed and confirmed. The customer doesn't have to repeat their information from scratch, and your team picks up the conversation with full context.
In most cases, yes. We connect to your current SIP trunk or VoIP provider (Twilio or Vonage, for example) and to your existing CRM or customer database, so the agent recognizes the caller and has history available from the first second of the call. We confirm the exact integration during the initial assessment.
Tell us how your real estate business operates and we will propose a system designed for your process.
Talk to AISDC