Services/Custom Software Development
A ticketing system centralizes every support request that reaches you through WhatsApp, email, or a web form, sorts it into queues by area or priority, and stops requests from getting lost across loose chats and shared inboxes. At AISDC we build that system around your operation: you define the queues, the SLA levels per ticket type, and the escalation rules for cases that fall behind. We use artificial intelligence to automatically classify and prioritize every incoming ticket, so your team spends time resolving cases instead of tagging them by hand. The result is a help desk that actually reflects how your company works, with response-time and SLA-compliance reports ready every week.
We review where your support requests come in today, how you currently prioritize them, and the response times you need to meet by client tier or case type.
We define the queues by area, the SLA levels, the automatic escalation rules, and the criteria the AI will use to classify each incoming ticket.
We build the system and connect it to WhatsApp Business, your corporate email, your web portal, and, if needed, your CRM or internal communication tools.
We train your team, migrate your open tickets, and stay close during launch. Afterward we remain available for adjustments, new rules, and technical support.
Receive and respond to requests from WhatsApp, email, and your web form in a single inbox, without switching between apps or losing the thread of a conversation.
Every ticket routes to the right queue — technical support, billing, sales — based on rules you define, so the correct agent picks it up right away.
The AI reads each incoming request, classifies it by type and urgency, and suggests the right queue and priority before an agent even opens it.
Set the maximum first-response and resolution time per ticket type. The system alerts your team in time whenever a case is about to miss its agreed SLA.
Store solutions to common issues and let the system suggest replies to your agents based on ticket content, so cases get resolved faster without losing consistency.
Track first-response time, resolution time, SLA compliance, and workload by agent or queue, without building reports by hand every month.
Teams handling internal incidents — systems, access, equipment — need priority queues and full traceability of every case through to close.
Companies supporting users of a platform or service need clear SLAs by client plan and visibility into which tickets have been open the longest.
Online stores fielding order questions, exchanges, and returns via WhatsApp and email need one inbox with each buyer's full history attached.
Companies with several locations need each branch to manage its own tickets while leadership keeps centralized visibility into SLA compliance.
HR departments that field vacation requests, letters, or administrative questions can run the same queue-and-SLA system for their own workflow.
It's a system that centralizes every support request — from WhatsApp, email, or a portal — in one place, sorts it into queues, and tracks its status through to resolution. It replaces loose emails, unlogged WhatsApp chats, and the spreadsheets teams use to "keep track" of open cases.
The AI reads the content of each incoming request and classifies it by issue type and urgency, suggesting the right queue and priority before an agent opens it. This cuts the time your team spends tagging tickets by hand and keeps urgent cases from sitting at the back of the line.
Yes. We integrate the system with the WhatsApp Business API so customer messages automatically become tickets, with the full conversation history attached to each case, with no manual copy-pasting required from your team.
Yes. You set the maximum first-response and resolution time per ticket type, and the system alerts agents and supervisors when a case is about to breach its SLA or already has. Compliance reports are available by agent, queue, or time period.
It depends on your operation. If your queues, escalation rules, or integrations are specific to your business, or per-agent pricing on commercial platforms grows too fast as your team scales, a custom build gives you more control long-term. If your support workflow is standard and you're just getting started, a commercial tool may be enough for now. At AISDC we help you evaluate which scenario fits before proposing any development.
Tell us how your real estate business operates and we will propose a system designed for your process.
Talk to AISDC