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Services/AI Chat Agents

Chatbot for Restaurants: Reservations, Menu, Orders, and WhatsApp Payments

A chatbot for restaurants covers WhatsApp, Instagram, and Messenger around the clock to answer menu questions, confirm reservations, and take orders, so your floor staff never has to drop a ticket to answer the phone. At AISDC we build that chatbot around your restaurant: it understands questions about dishes, allergens, and hours, books tables directly in your reservation system, puts together takeout or delivery orders, and sends a payment link so the customer can pay without leaving the conversation. It is not a generic bot with canned answers — we train it on your actual menu, current promotions, and operating rules, and connect it to your point of sale and payment provider.

How we work

1. Assessing your operation

We review your menu, your current reservation process, your delivery zones, and how you use WhatsApp or social media today, to decide what to automate first.

2. Training the chatbot on your menu

We load your full menu with prices, modifiers, and allergens, set the tone for responses, and design the reservation, order, and payment flows specific to your restaurant.

3. Integrating reservations, payments, and the kitchen

We connect the chatbot to your reservation system, your payment gateway to generate the payment link, and — where applicable — your point of sale or kitchen ticket printer.

4. Launch and ongoing refinement

We activate the chatbot on your channels, review real conversations from the first few weeks, and adjust responses, timing, and hand-off rules based on how your customers actually use it.

What it includes

Automatic WhatsApp reservations

Customers request a table over WhatsApp; the chatbot confirms availability, date, time, and party size, and books it directly in your reservation system without your host lifting a finger.

Interactive menu with photos and prices

Answers questions about dishes, ingredients, prices, and vegetarian or gluten-free options in seconds, with the menu always up to date in one place.

Takeout and delivery orders

The chatbot puts together the full order — dishes, quantities, and modifiers — confirms the delivery address or pickup time, and sends it to the kitchen ready to prepare.

Built-in payment link checkout

Generates a payment link when an order closes or a reservation requires a deposit, and confirms the payment automatically without the customer leaving the WhatsApp conversation.

Answers on allergens, hours, and promotions

Answers accurately on ingredients and allergens, opening hours, parking, and current promotions, with the same information across every channel.

Hands off to a human when needed

Detects complaints, special requests, or questions beyond its scope and hands the conversation to your team with full context, so the customer never repeats themselves.

Use cases

Full-service restaurant with heavy reservation demand

Restaurants that get dozens of table requests over WhatsApp every weekend need to confirm availability instantly instead of leaving customers waiting for a reply.

Fast food or takeout with high order volume

Businesses where takeout is the main channel benefit from a chatbot that takes the full order and collects payment without tying up a phone line or a server.

Restaurant with its own delivery fleet

When you deliver with your own drivers, the chatbot captures address, references, and payment method from the first message, cutting down on order errors.

Restaurant group or chain with multiple locations

Groups with more than one branch need the chatbot to identify the customer's nearest or preferred location and apply the correct menu and hours for that branch.

Restaurant taking private event bookings

For private room or event bookings, the chatbot filters the request, shares availability and terms, and hands off to an events manager only once the customer is ready to confirm.

Integrations

WhatsApp Business APIInstagram Direct and Facebook MessengerGoogle Business Profile (reservations and hours)Payment gateways (Stripe, Mercado Pago, Conekta)Restaurant point-of-sale systems (Soft Restaurant and similar)Electronic invoicing CFDI (Mexico SAT)Delivery platforms (Uber Eats, Rappi, Didi Food)

Frequently asked questions

Can the chatbot take reservations automatically?+

Yes. The chatbot checks real-time availability against your reservation system, books date, time, and party size, and sends a reminder before the visit. If the requested time isn't available, it offers the closest alternatives without your host having to step in.

Can it take orders and collect payment directly over WhatsApp?+

Yes. The chatbot builds the order from your menu, confirms modifiers and delivery address where relevant, and generates a payment link inside the same conversation. The order arrives ready at the kitchen or point of sale, with no manual entry.

How is this different from your restaurant software?+

The chatbot is the conversational channel for your customer: reservations, menu, and orders over WhatsApp. Our restaurant software is the full operating system — point of sale, kitchen, inventory, and invoicing — that the chatbot connects to. You can run one, the other, or both together; see the full system at /services/custom-software/software-restaurantes.

Does the chatbot know my full menu and answer on allergens?+

Yes. We load your menu with ingredients, allergens, and variants during training, and keep it current whenever you change prices or dishes. The chatbot answers with that exact information instead of generic responses.

How much does a restaurant chatbot cost to implement?+

Cost depends on how many channels you connect, how complex your menu is, and which integrations you need, such as reservations, point of sale, or payments. We don't publish fixed prices at AISDC — during the initial assessment we look at your operation and give you a concrete proposal before you commit to anything.

Ready for your custom CRM?

Tell us how your real estate business operates and we will propose a system designed for your process.

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