Services/Custom Software Development
At AISDC we build call center and contact center software tailored to your actual operation—whether inbound, outbound, omnichannel, or hybrid. We integrate telephony, WhatsApp Business, your CRM, and optional AI voice agents into a single platform your team will actually use. The result is a solution that fits your processes and scales with your business.
We analyze your service flows, call volumes, active channels, and existing tools to define the exact scope of your solution before writing a single line of code.
We propose the system architecture: telephony or VoIP integrations, CRM modules, predictive or progressive dialer, and the digital channels your operation requires.
We build the platform with connections to your current infrastructure—SIP telephony, WhatsApp Business API, billing systems, or ERP—and configure optional AI agents.
We take the solution to production, train supervisors and agents, and provide ongoing support with performance metrics and iterative improvements.
Call queuing, automatic call distribution (ACD), configurable IVR, and progressive or predictive outbound dialing—all in a single interface for your team.
Agents see the full contact history the moment a call connects or is dialed. Interactions are logged automatically in the CRM with no manual data entry required.
Dynamic scripts guide agents through each call type. Every interaction is saved with agent notes, outcome, and audio recording for quality and compliance purposes.
Unified inbox across all channels. Agents handle calls, WhatsApp messages, emails, and web chats from the same screen, with a shared contact history across every channel.
Integrate conversational AI voice or text agents to handle frequent inquiries, qualify leads, or run automated collection reminders before escalating to a human agent.
Operational KPI dashboard covering handle time, service level (SLA), abandonment rate, contact rate, and per-agent productivity. Exportable to Excel or connectable to your BI tool.
High-volume inbound operations where the platform prioritizes queues, reduces wait times, and centralizes customer history so agents can resolve issues faster on the first contact.
Outbound collections operations that need a power dialer, negotiation scripts, agreement logging, and automated follow-ups. AI voice agents can handle first-touch contact or payment reminders automatically.
Outbound sales teams that need predictive dialing, lead qualification workflows, and direct CRM logging. Campaign and per-agent results are visible in real time on the supervisor dashboard.
It is a platform that centralizes and manages all contact center communications: inbound and outbound calls, automatic agent routing, call recording, scripts, interaction logging, and operational metrics. Unlike an off-the-shelf product, a custom solution is built around your company's actual workflows and requirements.
Yes. The platform can unify telephony, WhatsApp Business API, email, and web chat into a single agent workspace. Every channel is recorded in the same contact history regardless of where the conversation started.
AI voice and text agents are an optional component that can be integrated into the same platform. They can handle tier-1 support, prospect qualification, payment reminders, or FAQ responses, and transfer to a human agent whenever needed.
Yes. During discovery we evaluate your telephony infrastructure—SIP, VoIP, current carrier—and your existing systems such as CRM, ERP, or billing tools. Each integration is designed on a case-by-case basis so you do not have to replace what already works.
It is fully custom. AISDC does not sell packaged software licenses. We develop the platform against the specific requirements of your operation—your workflows, your channels, and your integrations—which lets us match the scope and budget to the size of your project.
Tell us how your real estate business operates and we will propose a system designed for your process.
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